| Active Directory Management and Delegation | | Complete user account life-cycle management. Featuring advanced user creation, modification and removal of user accounts including resources, advanced mass user creation, granular delegation of administrative tasks. |
| bTrack | | Customizable, web-based sales and support application that allows for the end to end management and customers. Includes workflow capabilities for implementing business processes for leads, sales opportunities and support issues. |
| Commit | | Complete software solution for managing a small IT Outsourcing business including customers database, sales and marketing, service, dispatching and customer billing. |
| Giva Inc. | | Provides business help desk solutions including web-based solutions for IT, customer support, knowledge-manager, service desk, asset manager, and a sales desk. |
| Global Support Software | | Customizable web technology based help and customer support desk solutions to maximize project management and effectively track, resolve, and report issues. |
| Help Desk Institute | | Association offering training, certification, benchmarking reports, research, discounted products, networking and publications. |
| Help Desk Management Toolkit | | A selection of resources and documents designed to help ensure that the help desk is well-managed and implemented. |
| Help Desk Outsourcing | | Provider of help desk outsourcing services for internal employees and/or external customers. Outsourced help desk for "shrink-wrapped" software and systems, web-based applications, and non-standard software applications. |
| RightAnswers | | Offers a range of technical support knowledge bases for help desk professionals. |
| Touchpaper Software | | Supplier of CRM and ITSM solutions, industry news and general best practice advice. |
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