| National Customer Service Week | | Provides companies with rewards, incentives and guidance to recognize service reps for National Customer Service Week (Oct. 2-6). |
| Online Customer Service | | Provides 24 hour online customer service for online businesses who lack in house resources. Test web sites and offer multilingual live support. |
| Parago, Inc. | | An eCRM-based promotional management company. Enable companies to establish relationships with customers before, during and after the sale. |
| Phone Pro | | Telephone skills training. Testimonials, course descriptions, client list, staff biographies, and contact information. |
| Princeton Consulting | | European consulting company focusing on customer relationship management and customer-focused eBusiness. Includes management, company background, values, partners, news and client list. |
| Pyramid | | Provides customer research (consumer research and business-to-business research), industry benchmarking and customer relationship management strategies and process development. |
| San Jose Focus | | Facilitates focus groups for market research purposes only. |
| SatisFusion | | Delivers customer retention and value-added solutions, including complete product support, extended support plans, and online and/or toll-free assistance. |
| Service Quality Institute | | Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter. |
| Sterling Consulting Group, Inc. | | Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused. |
| Stream International, Inc. | | Provides outsourced customer support services including online technical support, help desk support, and customer relationship management solutions. |
| Telephone Doctor | | Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training. |
| TeleTech Holdings, Inc. | | Provides outsourcing for CRM services, including full or partial management of clients' customer management operations, personnel, processes, and technologies. News and resource library. |
| Tern Consultancy | | Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping. |
| Tooty Inc. | | Customer service and sales strategy evaluating, developing, training and monitoring. |
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